ShopRunner is the best way to shop for the stuff you love. Our members enjoy benefits like unlimited free 2-day shipping, free return shipping, member-only deals and much more.
Both services are similar, but with ShopRunner members get free 2-day shipping to a more diverse group of retailers like Neiman Marcus, GNC and the NFL Shop. Also ShopRunner members enjoy free return shipping, member-only deals and have access to Express Checkout at select stores.
ShopRunner does not ship any of your orders. Our partners ship the products fast and free from their warehouses directly to you. If you have any questions or concerns, we can be reached 7 days a week between 8am – 10pm EST at 1.888.721.7467.
We’re always adding new stores to the ShopRunner family. Current partners include member favorites like Neiman Marcus, Cole Haan, Toys’R’Us and GNC. To see the most up to date list of current retailers, click here.
Most of the time you will already be signed into your ShopRunner account as you shop. Anytime you see the ShopRunner logo on a product page, you can click on it and sign in. If you sign in at ShopRunner.com, then you will be automatically signed in on all our other partner stores.
Some ShopRunner retailers may require a minimum purchase amount for orders on their sites to qualify for ShopRunner benefits. Any ShopRunner retailer that implements minimum purchase amount will be listed below in our FAQs and in the ShopRunner Policies.
The following retailers require a minimum purchase amount for 2-day shipping and return shipping eligibility:
No – this will not change any other terms of membership. Customers who have received a complimentary membership as part of their eligible American Express® Cards will continue to enjoy ShopRunner benefits.
You can still place an order below the minimum purchase amount required to qualify for ShopRunner benefits at a retailer site. You will not receive free ShopRunner 2-day shipping or free ShopRunner returns on any such order, and you will be charged shipping costs at the retailer’s standard rate per the retailer’s shipping policies.
No. Unfortunately the minimum purchase amount is applied separately at any individual applicable retailer’s online store.
When you shop at the specific store, you will see ShopRunner notifications on the store’s site indicating if the retailer has a minimum purchase amount requirement and what the threshold amount is.
Items found on ShopRunner.com and the ShopRunner mobile app are almost always eligible. When shopping at our partner sites, look for any item with the ShopRunner logo on the product page. Not all of our retailer’s products are ShopRunner eligible, and on some retailer websites a cart must have a minimum purchase amount in order to be eligible for ShopRunner free 2-day shipping. On those sites the cart must exceed the minimum purchase amount in order for any items to be eligible for ShopRunner shipping.
It’s ShopRunner's goal to provide free 2-day shipping on as many items as possible. Some items are not ShopRunner eligible due to reasons such as the product's shape, size or weight.
Look for the ShopRunner logo next to a product listing to make sure it is eligible. In addition, some ShopRunner retailers require a minimum purchase amount before any items are eligible for free 2-day shipping. Check back often as we’re adding new ShopRunner eligible items daily. See the retailer website for shipping information on any ineligible products.
Please allow two full business days for the order to arrive after it has been processed. Orders are processed Monday through Friday, typically in the early morning or afternoon. Our retail partners have different cut off times and we recommend visiting their shipping pages for more information on their exact cut off times.
Note: If an item is out-of-stock, personalized or customized it may delay delivery time.
Eligible items will ship so they are delivered free within 2 business days via shipping partners like UPS and FedEx. ShopRunner only ships to physical addresses in the United States, including, in most cases, Alaska, Hawaii and Puerto Rico. Any shipment to a PO Box, APO/FPO/DPO or international address is excluded from the ShopRunner program.
Tracking a shipment is easy. Sign in to your ShopRunner account, and select track this order.
Yes, ShopRunner members enjoy free return shipping on all their orders placed with ShopRunner. We take care of the return shipping so you can enjoy the shopping.
A small number of retailer partners charge a restocking fee on a select group of items. For detailed information, always check the product page before placing an order.
Signing up is easy. Just provide us with some basic information and a credit card. Click here to sign up.
Our annual membership costs $79.00. The ShopRunner entry
on your credit card statement will appear as follows:
We accept most major credit cards for payment. For your security, your account billing name and address must match that of the credit card used for payment.
There is no catch. To get your complimentary ShopRunner membership courtesy of American Express®, go to www.shoprunner.com/americanexpress and enroll an eligible American Express® Card. You never have to pay the $79 fee and you get to enjoy free 2-day shipping on thousands of brands.
Only US Consumers and Small Business American Express® Cards are eligible. Visit www.shoprunner.com/americanexpress to learn more.
In order to maintain your free membership you must maintain a valid American Express® Card. The benefit may be cancelled if you do not maintain an American Express® Card that is valid for the benefit.
Unfortunately at this time only American Express® Card Members qualify for the free ShopRunner membership.
Yes we do offer a free mobile app for the iPhone and iPad. The mobile app allows members to shop all of our partner stores in one place. To download the app, please click here.
Express Checkout from ShopRunner saves you time by collecting all your important information in one secure place. So when it comes time to check out, all it takes it two clicks and it’s yours.
If you are a ShopRunner member you can automatically use Express Checkout. You can add or edit your address information, payment methods or other profile information directly through Express Checkout on a retailer's site when available or in the My Account section of shoprunner.com
We’re here to help. Email us or give us a call at 1.888.721.7467. (Open 7 days a week between 8am – 10pm EST)
Unfortunately currently ShopRunner only accepts billing addresses in the United States. Click here for a list of prohibited countries.
Although we agree there is no gift like the gift of free 2-day shipping, currently members can’t give ShopRunner as a gift. But you can add up to 4 members of your household to your ShopRunner account for free.