Branded Order Tracking Service Description

This Service Description is part of, and governed by, the FedEx Master Platform Subscription Agreement (“MPSA”) and Order Form(s) entered into by Customer with FedEx for access to and use of the FedEx Subscription Service currently known as “FedEx Dataworks Branded Order Tracking.”

SECTION 1. DEFINITIONS

Capitalized terms used but not otherwise defined in this Service Description have the meanings as set forth below:

“Eligible Services” means those transportation services offered by FedEx or a Non-FedEx Carrier and identified in Appendix A attached hereto. Eligible Services may change, from time to time, in the sole discretion of FedEx or the applicable Non-FedEx Carrier, and without notice.

“Eligible Shipment(s)” means those shipment(s), utilizing Eligible Services, for which Customer has provided FedEx with the required inputs for FedEx to create an outbound label or track an outbound package.

“Consumer” means the end user that is accessing Customer's branded tracking page, available as part of the Subscription Service, for Tracking or register to receive Notifications.

“Order” means an electronic document from the Consumer authorizing the Customer to deliver goods.

“Notifications” means the information listed below regarding the status of an Order or of an Eligible Shipment.

“Tracking” or “Track” means viewing available events about an Eligible Shipment through Customer's branded tracking page available as part of the Subscription Service Shipment.

“Multi Carrier” means the ability to track Eligible Shipments from the following parcel carriers: FedEx, UPS, USPS and DHL.

“Non-FedEx Carrier” means United Parcel Services, Inc. (“UPS”), United States Postal Service (“USPS”) and DHL International GmbH (“DHL”) and those affiliates of the foregoing entities that provide the Eligible Services.

Capitalized terms used but not defined in this Policy have the meaning set forth in the Agreement. Terms not defined in the Agreement have the meanings set forth in the applicable Core Services Offering.

SECTION 2. DESCRIPTION AND REQUIREMENTS

1. Pursuant to the terms of the Agreement, FedEx will use commercially reasonable efforts to provide Customer access to and use of the Subscription Service as further described in this Service Description and the Agreement.
2. The Subscription Service facilitates the Consumer experience for Tracking Eligible Shipments shipped by Customer.
3. Consumers may Track an Eligible Shipment only via the Order identifier (e.g., Order number) issued by Customer. Customer may Track an Eligible Shipment via the Order identifier or tracking number associated with an Order. Neither Customer nor Consumer may Track packages not associated with an Order.
4. In order for the Subscription Service to operate properly, Customer is required to
   • configure its logo, fonts, colors, and notification plieferences in accordance with the Branded Order Tracking Onboarding Guide to enable the Subscription Service.
   • provide the data listed in the Branded Order Tracking Onboarding Guide to enable the Subscription Service.
   • integrate to the FedEx Dataworks Direct API to provide the data listed in the Branded Order Tracking Onboarding Guide to enable the Subscription Service.
5. Customer will have access to the following capabilities via the Subscription Service:
   • Customer has the tools to populate Tracking page template and configure Notification settings, as both capabilities are described elsewhere in this Service Description.
   • Customer can Track Eligible Shipments
   • Customer can utilize tracking page to display Eligible Shipment updates for Orders shipped via one of the Multi-Carriers.
6. The Subscription Service provides the Customer the tools to integrate and partially configure a Dataworks hosted graphical user interface (“GUI”) to facilitate tracking for Customer's Consumers.

   These possible configurations include the following:

   • configure a tracking page and notifications for outbound shipments by:
     • uploading and resizing a logo
     • designating colors for background, buttons, body font for the Consumer facing tracking page
     • choosing a font for heading and body of email Notifications
     • uploading an image and designating a URL link for inclusion in the Notifications
     • providing Customer's home page URL and other relevant site links
     • 'from' email address
     • providing Customer's support contact information
   • Provide a link to the Customer-branded, Dataworks-hosted Tracking experience from the Customer's site
   • enable Dataworks notifications service for Consumers to receive Notifications related to the Order and/or Shipment(s):
     • selecting from a list of templated order tracking Notifications
     • providing Customer's support contact information including email, phone number and a link to Customer's external policy pages
     • review and/or change uploaded logo that is to be included in Notifications
     • designate colors for background, buttons, body font and accent colors for Notifications
     • choose a font for heading and body of email Notifications

   The set of consumer notifications include the following

   Notifications	Email
   Order Confirmed Notification Definition: To inform the Consumer that Order has been placed	Yes
   Order Canceled Definition: To inform the Consumer that Order has been canceled	Yes
   Order Shipped Definition: To inform the Consumer that Order has been shipped	Yes
   Order Delayed Definition: To inform the Consumer that there is a delay with the Order	Yes
   Out for Delivery Definition: To inform the Consumer that Order is out for delivery	Yes
   Order Delivered Definition: To inform the Consumer that Order has been delivered	Yes
   Couldn't Deliver the Package Definition: To inform the Consumer that the carrier couldn't deliver the package.	Yes

   Notifications and Tracking data elements available may change, from time to time, in the sole discretion of FedEx or the applicable Non-FedEx Carrier, and without notice.
7. After Customer has enabled the Customer's branded tracking page, available as part of the Subscription Service on its website, through the branded tracking page, a Consumer may Track Eligible Shipments and register to receive Notifications.

Please note the following:

Tracking and Notifications may include data obtained from third parties. Subscription Service features and functionality that rely on the availability of such third-party data may be impacted and not available in the event FedEx does not receive third party data. Tracking and Notifications are dependent upon FedEx receiving the required data from the applicable third party.

All shipments sent via the Eligible Services, including Eligible Shipments, are subject to the terms and conditions set out in the applicable agreements between Customer and the applicable Multi-Carrier (in the case of FedEx, this is the Core Services Offering (e.g., the applicable FedEx Service Guide) including the Contract of Carriage)) which include, without limitation, various exclusions and limitations of liability for loss and/or damage of shipments and the transportation charges and surcharges for the Eligible Services. Nothing in this Agreement alters the cargo liability under any Contract of Carriage applicable to an Eligible Shipment.

Customer may be required to register with Non-FedEx Carriers or use Customer's existing account and associated credentials a Non-FedEx Carrier to access or use the Subscription Service, perform Tracking or register for Notifications. Customer and Consumer's access to or use of services and data provided by Non-FedEx Carriers will be subject to the terms and conditions of the applicable Non-FedEx Carrier including, but not limited to, such Non-FedEx Carrier's privacy policy, in addition to the provisions of this Agreement. Customer understands and agrees that Non-FedEx Carrier products and services are provided solely by the Non-FedEx Carrier. Customer agrees that it will look solely to such Non-FedEx Carriers for the terms under which Customer may tender shipments to and have its shipments carried by such Non-FedEx Carriers or such Non-FedEx Carriers technology or data are made available to Customer or Consumers. As between FedEx and Customer, Customer is solely responsible for its compliance with such Non-FedEx Carriers' terms. Customer will look solely to such Non-FedEx Carriers for all remedies attributable to claims arising out of the Non-FedEx Carriers' carriage of Eligible Shipments. Customer acknowledges that Non-FedEx Carrier products, services and data are not provided by or on behalf of FedEx. YOU HEREBY WAIVE ANY AND ALL CLAIMS AGAINST FEDEX ARISING FROM OR RELATING TO CUSTOMER'S OR CONSUMER'S USE OF PRODUCTS, DATA OR SERVICES PROVIDED BY NON-FEDEX CARRIER(S).

Customer acknowledges that Insights are provided to Customer pursuant to the Agreement, shall not be used by Customer as a basis for transportation-related claims made to FedEx, if any, that Customer may file under the Transportation Agreement.

Appendix A
Eligible Services

Eligible Shipments offered through Branded Order Tracking service: