FedEx Dataworks Branded Returns
Service Description

This Service Description is part of, and governed by, the FedEx Master Platform Subscription Agreement (“MPSA”) and Order Form(s) entered into by Customer with FedEx for access to and use of the FedEx Subscription Service currently known as “FedEx Dataworks Branded Returns.”

SECTION 1. DEFINITIONS

Capitalized terms used but not otherwise defined in this Service Description have the meanings as set forth below:

“Eligible Services” means the domestic parcel transportation services offered by Federal Express Corporation (“FedEx Express”) listed in Appendix A, which may change from time to time at the sole discretion of FedEx.

“Eligible Shipment(s)” means those shipment(s), utilizing Eligible Services, for which Customer has provided FedEx with the required inputs for FedEx to return a label, return QR code, and return data.

“Consumer” means the end user that at any point could be using the solution to initiate a return, track a package or receive notifications about their order or returns.

“Tracking” or "Track" means viewing available events about an Eligible Shipment through Customer's branded returns tracking page available as part of the Subscription Service Shipment.

Capitalized terms used but not defined in this Policy have the meaning set forth in the Agreement. Terms not defined in the Agreement have the meanings set forth in the applicable Core Services Offering.

SECTION 2. DESCRIPTION AND REQUIREMENTS

1. Pursuant to the terms of the Agreement, FedEx will use commercially reasonable efforts to provide Customer access to and use of Branded Returns (as set forth in the Customer's applicable Order Form) as further described in this Service Description and the Agreement.
2. FedEx Dataworks Branded Returns facilitates the Consumer experience for returns initiation, label creation, and addresses of Consumer drop off locations on behalf of Customer. Customer is required to apply their logo, fonts, colors and preferences in accordance with the Branded Returns Onboarding Guide to enable the Subscription Service.
3. The Subscription Service facilitates the Consumer experience for Tracking Eligible Shipments shipped by Customer. Consumers may Track an Eligible Shipment only via the return identifier (e.g., RMA identifier or tracking number) issued by Customer. Customer may Track an Eligible Shipment via the RMA identifier or tracking number associated with a Return. Neither Customer nor Consumer may Track packages not associated with a Return.
4. Customer must share the data listed in the Branded Returns Onboarding Guide to enable the Subscription Service. Customer must integrate to the FedEx Dataworks Direct API to provide the required feeds which are required to provide the necessary data to power the returns and notifications experience.
5. Customer will have access to the following capabilities in the fdx Portal:
   • Customer can configure return policy settings to define rules for return eligibility, return shipment routing, and return approval method.
   • Customer can view and process return requests, track eligible return shipments, and view metrics related to Customer's returns
6. Through the fdx Portal, the FedEx Dataworks Branded Returns Subscription Service allows a Customer to integrate and partially configure a Dataworks hosted graphical user interface (“GUI”) to facilitate returns initiation.
   These configurations include the following.
   • Branded Returns set up of look and feel that provides the customer the ability to:
     • request return label/QR Code (using their own FedEx enterprise account number (“EAN”))
     • configure a branded, returns initiation experience by:
       • uploading a logo
       • designating colors for background, buttons, body font and accent colors for the Consumer returns page
       • choosing a font for heading and body of email returns notifications
       • providing Customer's home page URL and other relevant site links
       • Customer has the tools to populate Tracking page template and configure Notification settings, as both capabilities are described elsewhere in this Service Description
     • deploy Branded web experience linked from Customer's site
     • provide a Dataworks hosted GUI to Consumers to initiate a return within a branded experience web page
     • enable Dataworks notifications service for Consumers to receive notifications related to the returns by:
       • selecting from a list of templated returns notifications
       • providing support contact information including email, phone number and a link to Customer's external policy pages
       • review and/or change uploaded logo
       • designate colors for background, buttons, body font and accent colors
       • choose a font for heading and body of email notifications

   The set of consumer notifications include the following

   Notifications	Email
   Consumer Notification(s) Definition: Consumer Notification(s) means the email communication associated with a FedEx tracking number with the exception of Eligible Shipments created for scheduled pickup.	Yes
   Returns Submission Confirmation Definition: Returns Submission Confirmation means the return has been successfully submitted by Consumer	Yes
   Return Declined Definition: Return Declined means the Customer has declined the return	Yes
   Shipping Label/QR Code Created Definition: Shipping Label/QR Code Created means the return is approved by Customer and a shipping label has been created	Yes
   Package Successfully Dropped at FedEx Location Definition: Package Successfully Dropped at FedEx Location means the return package has been received at a FedEx Location	Yes
   Item has Reached Destination Definition: Item has Reached Destination means the item has been successfully delivered to the Customer's return facility	Yes

   Notifications and Tracking data elements available may change, from time to time, in the sole discretion of FedEx and without notice.
7. After Customer has enabled the Branded Returns experience on their website, Consumer will have following interaction with Branded Returns:
   • Dataworks Branded Returns hosted pages will be accessible for Consumer to initiate a return, receive a FedEx shipping label and/or QR and receive notifications about Consumer's return status and tracking status
8. fdx Portal Consumer Notifications are made available through the Subscription Service for Customer to provide Consumers with “Branded” notifications related to a Consumer's returns to Customer. This feature provides options to send emails providing the consumer with information regarding the return (e.g., tracking number) Customer has the ability to configure, manage and send shipment and returns notifications via email to Customers.

Tracking and Notifications may include data obtained from third parties. Subscription Service features and functionality that rely on the availability of such third-party data may be impacted and not available in the event FedEx does not receive third party data. Tracking and Notifications are dependent upon FedEx receiving the required data from the applicable third party.

All shipments sent via the Eligible Services, including Eligible Shipments, are subject to the terms and conditions set out in the applicable agreements between Customer and the applicable Multi-Carrier (in the case of FedEx, this is the Core Services Offering (e.g., the applicable FedEx Service Guide) including the Contract of Carriage)) which include, without limitation, various exclusions and limitations of liability for loss and/or damage of shipments and the transportation charges and surcharges for the Eligible Services. Nothing in this Agreement alters the cargo liability under any Contract of Carriage applicable to an Eligible Shipment.

Customer may be required to register with Non-FedEx Carriers or use Customer's existing account and associated credentials a Non-FedEx Carrier to access or use the Subscription Service, perform Tracking or register for Notifications. Customer and Consumer's access to or use of services and data provided by Non-FedEx Carriers will be subject to the terms and conditions of the applicable Non-FedEx Carrier including, but not limited to, such Non-FedEx Carrier's privacy policy, in addition to the provisions of this Agreement. Customer understands and agrees that Non-FedEx Carrier products and services are provided solely by the Non-FedEx Carrier. Customer agrees that it will look solely to such Non-FedEx Carriers for the terms under which Customer may tender shipments to and have its shipments carried by such Non-FedEx Carriers or such Non-FedEx Carriers technology or data are made available to Customer or Consumers. As between FedEx and Customer, Customer is solely responsible for its compliance with such Non-FedEx Carriers' terms. Customer will look solely to such Non-FedEx Carriers for all remedies attributable to claims arising out of the Non-FedEx Carriers' carriage of Eligible Shipments. Customer acknowledges that Non-FedEx Carrier products, services and data are not provided by or on behalf of FedEx. YOU HEREBY WAIVE ANY AND ALL CLAIMS AGAINST FEDEX ARISING FROM OR RELATING TO CUSTOMER'S OR CONSUMER'S USE OF PRODUCTS, DATA OR SERVICES PROVIDED BY NON-FEDEX CARRIER(S).

Customer acknowledges that Insights are provided to Customer pursuant to the Agreement, shall not be used by Customer as a basis for transportation-related claims made to FedEx, if any, that Customer mayfile under the Transportation Agreement.

Appendix
Eligible Services

Eligible Services offered through Branded Returns service: